Contact us
Email info [at] strnthapp [dot] com and we will get back to you. Please tell us your phone model and your bike or trainer so we can help faster.
Do I need a smart trainer?
No. On a plain indoor bike, the app tells you when to change gear.
What is a progress ride?
You start at the bottom of the climb and go as far as you can with no stops. It shows how far you have come.
What if I miss a ride?
Nothing is lost. Your plan waits for you. Pick up where you left off.
My trainer or sensor will not connect
Check that Bluetooth is on and that the app is allowed to use it. Wake the trainer or sensor by turning the pedals. Close any other app that is linked to it, because most devices link to one app at a time.
How do I cancel my subscription?
Cancel in your Apple account settings, under Subscriptions. Your rides and progress stay saved.
I got a new phone
Sign in with the same account and your plan comes back. If you have a subscription, tap Restore purchases on the subscription screen.
How do I get a refund?
Apple handles payments, so ask Apple at reportaproblem.apple.com.
How do I delete my account?
Open the You tab and tap Delete account. You can also ask us to delete it without the app.
Privacy and terms
Read the privacy policy and the terms of use.
Still stuck?
Email info [at] strnthapp [dot] com with your phone model and your bike or trainer, and we will help you out.